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Refund & Cancellation Policy

Last updated: February 5, 2026

This policy explains how refunds and cancellations work for STEMXplore Education Inc. programs, including weekly classes, camps, PD Day workshops and event tickets. By registering a child or purchasing a ticket you agree to the terms below.

1. Free demo classes

Demo classes are free of charge. There is nothing to refund; if you cannot attend, please simply let us know so another family can take the spot.

2. Weekly-term programs

  • Full refund — if you cancel more than 7 days before your child’s first session of a term.
  • Prorated refund — if you cancel within the first two weeks of a term, we will refund the unused portion of the term, less an administrative fee of $25.
  • No refund — cancellations made after the first two weeks of a term are non-refundable, but any remaining paid sessions may be transferred (see “Transfers” below).

3. Camps and PD Day workshops

  • Full refund — cancellations made at least 7 days before the camp or workshop start date.
  • 50% refund — cancellations made 3–6 days before the start date.
  • No refund — cancellations made within 48 hours of the start date. In that window we still incur staffing, kit-preparation and material costs.
  • Doctor’s note — if your child cannot attend due to illness, we will refund or credit the unused days in full with a note from a medical professional.

4. Event tickets purchased online

Event tickets (PD Day and workshop tickets purchased through this website) can be cancelled by the parent through the confirmation email. Refunds follow the camp / PD Day schedule above. If STEMXplore cancels an event for any reason, you receive a full refund automatically.

5. Transfers

Missed sessions cannot be refunded but can, at our discretion, be transferred to:

  • A different session of the same program during the same term (subject to availability).
  • A different STEMXplore program of equal value during the same term.
  • A future term, provided the request is made before the current term ends.

6. Cancellations by STEMXplore

If STEMXplore cancels a class, camp or event for any reason — weather, instructor illness, low enrolment — you will receive either a full refund or a credit of equal value at your choice.

7. How refunds are issued

Refunds are issued to the original payment method within 5–10 business days. Stripe payments are refunded through Stripe. Cash payments are refunded by e-transfer, cheque or cash at our discretion.

8. How to request a refund

To request a refund or cancellation, please email support@stemxplore.ca with your child’s name, the program or event name and the reason for cancellation. We aim to acknowledge every request within one business day.

9. Contact

STEMXplore Education Inc.
746 Cope Drive, Stittsville, Ottawa, Ontario, K2S 2P8, Canada
Email: support@stemxplore.ca